<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">I don’t think there is much you can do here. A rejection makes sense for spam messages, a temporary failure does not (they’ll just try again, and you’re almost guaranteed to reject them again).</div><div class="">Even if you failed it post-queue and sent a bounce instead, they’d probably do the same thing.</div><div class=""><br class=""></div><div class="">The only alternative is to silently drop messages, which is worse because then people miss messages and neither the sender nor receiver knows that.</div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">Either,</div><div class=""> - Whoever sent the message needs to write better spam compliant messages (they’re going to have that issue with lots of users), or</div><div class=""> - Your users spam score is too low / your system is badly configured. In any case I would be looking at what rules they hit to see if it was a legitimate hit or if your setup needs tweaking. We have found a couple of over-zealous rules that we needed to disable in the past.</div><div class=""><br class=""></div><div class=""><b style="font-family: Calibri, sans-serif; font-size: 11pt; orphans: 2; text-align: -webkit-auto; widows: 2;" class=""><span style="font-size: 10pt; color: rgb(64, 64, 64); " class="">Trent Lloyd</span></b></div><div class=""><div apple-content-edited="true" class=""><div style="color: rgb(0, 0, 0); font-style: normal; font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-family: Calibri, sans-serif; font-size: 15px; " class=""><div class=""><span style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span><br class="Apple-interchange-newline"><span><img height="56" width="250" apple-inline="yes" id="7FE736B9-EBC1-42A5-986F-2195DD2C85C8" apple-width="yes" apple-height="yes" src="cid:image001.jpg@01CAF2AE.34AB3FF0" class=""></span><div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; " class=""><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; display: inline !important; " class=""><b style="font-weight: normal; " class=""><span style="font-size: 10pt; color: rgb(79, 129, 189); " class=""><br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><br class="Apple-interchange-newline"><i class="">p</i></span></b><i class=""><b class=""><span style="font-size: 10pt; color: rgb(64, 64, 64); " class=""><span style="font-weight: normal; " class=""> +61 8<span class="Apple-converted-space"> </span></span>9481 0366<span class="Apple-converted-space"> </span></span></b><span style="font-weight: normal; font-size: 10pt; color: rgb(166, 166, 166); " class="">|</span><b style="font-weight: normal; " class=""><span style="font-size: 10pt; color: rgb(64, 64, 64); " class=""> </span></b><span style="font-weight: normal; font-size: 10pt; color: rgb(64, 64, 64); " class=""> </span><b style="font-weight: normal; " class=""><span style="font-size: 10pt; color: rgb(64, 64, 64); " class=""><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-size: 15px;"><b class=""><span style="font-size: 10pt; color: rgb(79, 129, 189); " class="">e</span></b><b class=""><span style="font-size: 10pt; color: rgb(64, 64, 64); " class=""> <span class="Apple-style-span" style="color: rgb(0, 0, 0); font-size: 15px; font-weight: normal; "><a href="mailto:trentl@webinabox.net.au" class="">trentl@webinabox.net.au</a></span></span></b></span> </span></b><span style="font-weight: normal; font-size: 10pt; color: rgb(166, 166, 166); " class="">|</span><b style="font-weight: normal; " class=""><span style="font-size: 10pt; color: rgb(64, 64, 64); " class=""> </span></b><b style="font-weight: normal; " class=""><span style="font-size: 10pt; color: rgb(79, 129, 189); " class="">w</span></b><span style="font-weight: normal; font-size: 10pt; color: rgb(64, 64, 64); " class=""><b style="font-weight: normal; " class="">: </b></span></i></div><a href="http://www.webinabox.net.au" style="font-weight: normal; " class=""><i class="">www.webinabox.net.au</i></a></div><div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; " class=""><span style="font-style: normal; color: rgb(0, 0, 0); font-size: 15px; " class=""><div style="font-weight: normal; " class=""><br class="webkit-block-placeholder"></div><div style="font-style: italic; font-weight: normal; margin: 0cm 0cm 0.0001pt; font-size: 11pt; " class=""><span style="font-size: 9pt; color: rgb(127, 127, 127); " class="">PO Box 328, LEEDERVILLE WA 6903</span></div></span></div>
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</div></div><br class=""><div><blockquote type="cite" class=""><div class="">On 25 Mar 2015, at 8:43 am, Tom Johnson <<a href="mailto:tj@terramar.net" class="">tj@terramar.net</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">We're running amavisd-new in the pre-queue proxy mode.<br class=""><br class="">We had a user receive an email from an email service provider (SendGrid), and that exceeded the user's spam cutoff.<br class=""><br class="">We're set to D_REJECT spam, but the user reports that SendGrid then disabled the user entirely, because they don't send messages to users that have hard-bounced.<br class=""><br class="">Has anyone else seen this issue? I'm surprised by it, and wasn't expecting this - was I just being naive?<br class=""><br class="">Would it require the use of D_TEMPFAIL in this case? That seems unfriendly, but is that the solution?<br class=""><br class="">Thanks-<br class=""><br class="">Tom</div></blockquote></div><br class=""></div></body></html>